How FHR worked with kothes to lay the foundations for efficient processes, sustainable structures and future-proof documentation
Decentralised documentation as a stumbling block
With the decision in favour of SCHEMA ST4, it was clear that the introduction should be professionally planned, methodically supported and geared towards stable structures and a reliable data basis right from the start.
To achieve this goal, the team looked for an experienced partner and found one in kothes.
Plan the system launch. Embed knowledge and establish interfaces.
The introduction of SCHEMA ST4 at FHR was not only intended to introduce new functions but also to lay the foundation for modern, scalable technical documentation that can be used across departments. The task for kothes was clear: to support FHR with experience, methodological competence and technical expertise throughout the implementation – for a strong technical documentation team with a systematic approach.
Do everything right from the start
The system launch had to be carefully planned and professionally supported. FHR wanted to avoid typical implementation mistakes and create clear technical and editorial structures right from the start. After all, a structured start saves time, effort and costs later on.
A data foundation that supports the system
The focus was on building a consistent and future-proof information base. Content had to be modular, reusable and well maintained – as a basis for efficient documentation processes, clear translation structures and sustainable further development.
Anchoring knowledge, not just imparting it
To ensure that the system is not just installed but also used in everyday work, more than just theory is needed. Practical training is required – tailored precisely to roles, needs and use cases. This turns theoretical know-how into practical application skills.
Thinking across departments instead of working in isolation
Documentation does not end at the writing desk. FHR wanted to break down information silos, make interfaces visible and create a common understanding of content. The goal: to improve information flows, identify synergies and avoid redundancies.
Laying the foundations, facilitating entry
The project began with a joint document review: kothes worked with FHR to analyse existing documentation practices and identify specific areas for optimisation. Initial discussions identified concrete requirements and challenges, ranging from the operation of the new system and editorial processes to cross-departmental information flows.
The focus was on the central question: What conditions must be created to ensure that SCHEMA ST4 can be used in a structured, efficient and sustainable manner right from the start?
Structure that saves time in day-to-day work
With SCHEMA ST4 and the support of kothes, FHR has further developed its technical writing. Clear processes, modular content and improved collaboration now characterise day-to-day authoring work. The cross-departmental coordination that was initiated as part of the workshops was particularly valuable in this regard. These created an understanding of roles and information flows.
With the support quota that has been set up, FHR also remains flexible in its day-to-day business.
The introduction of SCHEMA ST4 was far more than an IT project for FHR. It was the starting signal for modern, future-oriented and sustainably structured technical documentation.
"Working with kothes was a real benefit for us at every stage. The individually tailored training courses, cross-departmental workshops and structured introduction were particularly helpful in integrating SCHEMA ST4 securely into our processes. Thanks to the professional support of the entire kothes team, we feel well prepared for whatever lies ahead. The entire documentation team would like to take this opportunity to thank kothes for the excellent cooperation and support. We look forward to further exciting projects that we will implement together with kothes."
Gabriele Gröger
Head of Technical Documentation
FHR
